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Legal documents

Six documents, all published in full rather than available on request. Each states its effective date, and material changes are logged in the changelog rather than applied silently.

Read the documentsCompliance status

Need a signed copy?

DPA, security questionnaire, or an executed counterpart on your own paper. We turn most around in five business days.

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Published, not on requestChanges logged, never silentArbitration opt-out available
DocumentsWhich appliesRelatedQuestions

The documents

Six, and how they fit together.

Terms of Service

The master agreement. Includes binding arbitration and a class action waiver at Section 26, with a 30-day opt-out that does not affect anything else.

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Privacy Policy

What we collect and why, your rights under GDPR, UK GDPR, CCPA/CPRA and other state laws, and the controller-versus-processor distinction that determines who you exercise rights against.

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Data Processing Addendum

Applies without signature where we process personal data on your behalf. Incorporates the EU Standard Contractual Clauses, the UK Addendum, and US service-provider terms, with three completed annexes.

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Service Level Agreement

99.9% monthly availability, service credits claimed by email with no proof of loss required, and an exhaustive exclusions list rather than a general catch-all.

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Acceptable Use Policy

What you may and may not do, how we enforce proportionately, and the good-faith security research we will not pursue you for.

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Cookie Policy

Every cookie and storage item named individually. No advertising cookies, no retargeting, no session recording, no third-party fonts.

Read →

Which document applies to you

If you are…Read
Browsing the websitePrivacy Policy, Cookie Policy
Evaluating and requesting an assessmentPrivacy Policy, Terms
A customerTerms, DPA, SLA, AUP
A customer’s employee, vendor, or customer whose data is in their tenantPrivacy Policy §3 — then contact that organisation, not us
Running a vendor security reviewDPA Annex II, Compliance, Security, Subprocessors
A security researcherAUP §5 — we will not pursue good-faith research

Order of precedence

Where documents conflict: an executed master agreement, then the DPA for personal data matters, then an Order Form, then the SLA, then the AUP, then the Terms, then the Documentation. Purchase orders and vendor portal terms have no effect, even if we acknowledge them.

Three things worth knowing before you read

  • The Terms contain binding arbitration and a class action waiver at Section 26. You can opt out within 30 days by writing to us, and opting out affects nothing else — not pricing, not the Services, and we will not treat it as a reason to decline your business.
  • The DPA applies without signature. If your procurement process needs an executed counterpart, or your own paper, ask and we will provide one.
  • We do not hold SOC 2 Type II. That is stated on the compliance page rather than buried, and if it is a hard procurement requirement we would rather you knew now.
These are drafts pending counsel review

These documents were prepared carefully and comprehensively, and they have not yet been reviewed by qualified legal counsel. They should not be relied upon as legal advice, and anyone contracting with us should have their own counsel review them. We would rather say that than imply a review that has not happened.

These are not contractual but are frequently requested during a vendor review, and several are referenced by the documents above.

Subprocessors

Read →

AI and your data

Read →

Error policy

Read →

Compliance status

Read →

Security

Read →

System status

Read →

Questions

Common follow-ups.

Can we use our own paper?
Often, yes. Send it over. We will tell you which terms we can accept, which we cannot, and why — rather than returning a redline with no explanation.
Do we need to sign the DPA?
No. It applies automatically where we process personal data on your behalf. If your procurement process requires an executed counterpart, we will provide one promptly.
How do we opt out of arbitration?
Write to Nead, LLC, 1425 Broadway 22689, Seattle, WA 98112, with a copy to [email protected], within 30 days of first accepting the Terms. It affects nothing else about your agreement.
What happens when you change these?
Material changes affecting a paid subscription get at least 30 days’ notice and apply from renewal. Changes are logged in the changelog with prior versions available on request.
Have these been reviewed by lawyers?
Not yet. They are drafts prepared carefully and awaiting counsel review, and that is stated on this page rather than left for you to assume otherwise.

Ask for what your review needs.

Executed DPA, security questionnaire, SCCs, insurance certificate, or transfer impact assessment.

Request documentsSee compliance status