Measured outcomes
Close length, straight-through rates, days sales outstanding, and reconciliation coverage — before and after, from system data rather than from a testimonial.
Customers
Most vendor customer pages show a wall of logos and three case studies with round numbers. We are early enough that ours would be thin, and padding it would contradict everything else on this site. Here is what we can actually show you instead.
Tell us your size and industry. We will connect you to a customer with a comparable shape, including one where it went badly.
Customers
All anonymised, all measured from production data rather than reported by the customer.
Close length, straight-through rates, days sales outstanding, and reconciliation coverage — before and after, from system data rather than from a testimonial.
How long cutovers actually took, how many times the three-month reconciliation clock restarted, and what the parallel period cost.
Stalled implementations we were brought into, what was actually wrong, and how many we could not save. Twenty-seven of forty-one recovered.
Two reasons, and the second is the honest one.
First, most of our customers have not consented to being named, and several are explicit that they would rather not be. A finance systems change is not something most companies want publicised while it is in progress, and we are not going to press people for a logo release during an engagement.
Second, we do not have enough of them for a logo wall to be honest. A page showing eight logos implies a customer base of a certain size, and ours is smaller than that implication. We would rather say so than arrange the page to suggest otherwise.
US companies between roughly $5M and $150M in revenue. Heavily weighted toward services — professional services, agencies, software and SaaS, MSPs, staffing — with a smaller number in distribution, ecommerce, and property.
Almost none in manufacturing, because we tell manufacturers to buy Acumatica or NetSuite. Few with heavy international statutory obligations, for the same reason.
A meaningful share are integration-only customers who never moved their ledger, which we count as customers because they pay us and because that outcome is frequently the right one.
We will connect you to a customer of comparable size and shape. That is standard and every vendor offers it, so it is worth saying what we will do beyond it.
We will also connect you to an engagement that went badly. Ask for it. We have had migrations where the reconciliation clock restarted twice and pushed a cutover by a quarter, and a rescue we could not save. Those conversations tell you considerably more than a reference who is pleased with us.
On our own guidance for choosing a vendor, we tell buyers to ask every candidate for two references whose projects overran, and to weight the reluctance to provide them. It would be incoherent to publish that and then refuse the same request.
As customers consent to being named, they will appear. What will not change is the rule about round numbers without a base, or the offer to connect you with an engagement that went badly. If you are reading this in a year and it still says “no logos”, that is itself information worth having.
Questions
We tell buyers to demand difficult references from every vendor. It would be incoherent to refuse the same request.