Contact

A person reads this and replies

No routing queue, no chatbot, no SDR whose job is to book a meeting. Tell us what you are trying to do and someone who does this work will reply in writing, usually within a business day.

Send us a note

Three questions about your setup, then where to reach you. Or use one of the routes below if you know what you need.

1 / 3
Written replyOne business dayNo sequence

Faster routes

If you already know what you need.

Evaluating a system

You are choosing between products, or deciding whether to move at all.

Get a free assessment

A project in trouble

A stalled, over-budget, or failed implementation on any system we support.

Book a free diagnostic

Integration or custom work

You know what you need built and want it scoped and priced.

Get a fixed scope

A correction to our research

Something we published is wrong, out of date, or unfair to a product.

File a correction

Partnership

Accounting firms, fractional CFOs, ERP consultants, and PE firms.

Partner programme

Existing customer support

You are already using the platform and need help.

Support

Press and research enquiries

We respond to journalists and analysts, and we will share the underlying data behind anything we have published. The directory dataset is open, so you can check our arithmetic before asking us about it.

Questions

What to expect.

How quickly do you reply?
One business day for most things. If a question needs someone specific — an accounting judgement, a technical integration question — it may take two, and we will say so rather than going quiet.
Will I get added to a mailing list?
No. Contacting us subscribes you to nothing. The newsletter is a separate, deliberate opt-in.
Can I just talk to someone?
Yes. Say so and we will send a calendar link. We lead with written replies because they are usually faster for both sides, not because we are avoiding the call.
We are a vendor in your directory. How do we reach you?
Use the correction route above. Factual errors get fixed and dated. We do not remove assessments because of disagreement with the conclusion, and we do not accept placement payments of any kind.